Frequently Asked Questions
- What manufacturers are your partners?
Each of the custom merchandise categories we serve is exclusively sourced and primarily covered by manufacturing partners in China, a trusted hub for so many prestigious brands because it offers both quality and cost efficiency for branded merchandise. Our founding team’s personal network has a long-standing and trusted relationship with these partners, with direct access to the business owners. To guarantee your branded merchandise is top quality, all of our partnering factories have a proven track record of providing high quality contract manufacturing services to international brands.
- How do you ensure quality control and product safety?
Our manufacturing partners are experts in providing high quality, safe branded merchandise services to international brands. Our partners follow standard quality and safety procedures throughout the manufacturing process of custom merchandise. CORPMIND does an additional quality control pre-shipment, and provides you with a physical production-ready prototype so you are able to approve it before production starts. To ease any additional concerns about your custom manufacturing, we stand by the quality of our products by offering competitive warranty and return policies.
- Do we need to manage logistics or speak to the manufacturer?
CORPMIND values your time, so we handle everything end-to-end during the custom product manufacturing process. Once your branded merchandise details are confirmed and price is finalized, we manage the project end-to-end. This means you do not need to interact with the manufacturer or worry about any logistics. In 6 Simple Steps we deliver quality products on schedule.
- What is your prototyping process?
You will receive a physical production-ready prototype of your custom merchandise before production starts. We only offer prototyping services to clients committed- by way of a clear, near-term mass production plan- to immediate mass production when the prototype meets their expectations. We request a prototyping fee upfront. It is creditable against your total order payment.
- Do you help with design creation?
Our in-house designers, design templates, and dielines are available to bring your custom merchandise and custom packaging ideas to life. Your artwork will be guided by our expert staff.
- Can you do Pantone color matching?
- Can I see a price quote?
- Is there flexibility with your Minimum Order Quantity (MOQ)?
Yes, but not much. Let us explain why. First, custom merchandise means custom materials, and our manufacturers need to comply with the MOQ of their material suppliers. Secondly, in order to make a profit on the deeply-discounted pricing that we offer to our clients, their overhead and labor costs need to be aligned with a minimum quantity. MOQ applies to each design, so ordering more than one design to meet the minimum quantity may not work. Contact us to find out if we can accommodate you.
- How do you calculate lead time? Does it include shipping?
Lead time is measured from the time your prototype is approved, to manufacturing being completed. Shipping time will depend on your choice of delivery method, so that is calculated separately. Shipping options range from three days to five weeks with express air freight to ocean freight. Because all times quoted are an estimate, we communicate transparently, and any changes that can affect delivery of your business promotional products.
- What are the payment terms?
We customize a payment package for each client in USD. These packages range from 30% down payment with the remaining payable within 30 days of delivery, to a full payment prior to shipping. Prototyping fees are applied as a credit to the order payment. We accept credit card or ACH. Request a Quote here.
- Can I cancel my order?
Cancel any time in the pre-production stage, minus the prototyping fee. We communicate with you at each stage in the custom manufacturing process. You approve a digital proof or physical prototype with a required deposit before production begins. When production begins, there are no cancellations, or refunds of prototyping fee and deposit. Cancelled orders are subject to cancellation fees determined by CORPMIND.
- What is your return and refund policy?
You approve and inspect all purchased items and have the right to reject and refuse acceptance of damaged or defective items which are not in full accordance with your specifications and proof/prototype. Notification of any possible issues must be reported within five business days of product delivery with photographic proof of damage or defect. Evaluation is based on your approved proof/prototype. A refund for the affected portion of shipment may be issued instead of a replacement at our sole discretion.
- Can you provide samples of the products on your site?
Yes. We charge for some samples, and ship on the customers’ courier account.
- Are my designs confidential?
Yes. We do not use your custom designs with any other clients. Your custom made merchandise is shared with our trusted manufacturing partners with the agreement that they cannot make your designs without a purchase order from us under any circumstances.
- What geographic regions do you serve?
Due to resource constraints and complexity involved in custom product manufacturing, we are taking orders from businesses headquartered with a legal entity in the United States. We provide international shipping to most countries by air and sea directly from manufacturing sites.